Purchasing & Ordering
Q: Can I buy products directly from your website?
A: Yes. Customers in the UK can purchase our full range (Pet Head, Halti, Baskerville, Coachi, Pet Corrector) directly from our website.
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Free next-day UK shipping on orders over £20 (order before 2pm).
Q: Can I buy your products outside the UK?
A: Yes. Our products are available worldwide via Amazon and major retailers.
Where to Buy:
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UK: Pets at Home, Pets Corner, Amazon, independent pet stores, and our website.
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Europe: Zooplus, Amazon, selected pet stores.
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US: Petco, PetSmart, Walmart, Chewy, Amazon.
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Canada: Pet Valu, PetSmart, Walmart, Amazon.
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Australia: PETstock, Petbarn, Pet Circle, Amazon, and independent retailers.
Q: What if my country isn’t listed?
A: Please contact us via our form and we’ll help you find a local retailer.
Q: How long will delivery take?
A: UK orders placed before 2pm qualify for next-day delivery if over £20. International shipping times vary; estimates are provided at checkout.
Returns & Refunds
Q: What is your return policy?
A: UK website customers have 30 days from receiving their order to return items for a refund or exchange. Items must be unused, in original packaging.
Q: What if I purchased via Amazon or another retailer?
A: If you bought through Amazon or another retailer, their return policies apply. Please contact them directly.
Q: What if my item is faulty?
A: Retailers manage returns directly, supported by us as the manufacturer. Please contact the retailer where you purchased the product.
Q: How do I start a return (UK website orders)?
A: Email companyofanimals@yozies.com with your order number and reason, or click “Start a Return” on our website.
Q: Do you offer free returns?
A: Yes. Once approved, we’ll email you a shipping label and instructions.
Q: What’s the refund process?
A: Refunds are issued to your original payment method within 7–10 business days of receiving the return.
Q: Can I exchange an item?
A: For faster service, return the item for a refund and place a new order.
Return Address (UK orders):
Higher Fletchers,
Murtwell Cross to Rolster Bridge Cross,
Diptford, Totnes,
Devon TQ9 7NQ
(Include your order number inside or clearly marked on the outside.)
Q: What does UK consumer law say?
A: Retailers are responsible for managing returns and faults within 6 months of purchase.
Product Support
Q: Do you offer warranties?
A: Yes.
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Standard products: 12-month warranty.
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Battery-operated items: 24-month warranty.
Covers manufacturing faults (not chewing or misuse).
Q: Can I purchase spare parts?
A: Generally, no. For safety reasons we don’t supply spare parts. Please contact customer service if you need help with a product.
Q: How do I find product details, pictures, or videos?
A: Visit our product pages via the Products menu. Each page includes information, images, videos, and pricing (UK site). International sites are available for AU, DE, FR, ES, and US.
Q: Where can I find reviews?
A: Reviews are available on Amazon and our website.
Training & Behaviour
Q: Can you help with my dog’s training or behaviour?
A: Yes. Our UK Pet Centre offers classes and consultations tailored to your dog. For more information, visit the Pet Centre page.
Sustainability
Q: Are your products environmentally friendly?
A: We’re committed to sustainability, using eco-friendly and recyclable materials wherever possible. Details are listed in product descriptions.
Community & Contact
Q: How can I share a product idea?
A: Submit your idea through our contact form for our Product Development team.
Q: Can charities request donations?
A: Yes. Please submit your request via the contact form, including details about your charity or event.
Q: How do I contact customer service?
A: [Click here] to fill in our contact form. A member of our team will reply within 3–5 working days.
Q: How can I stay updated?
A: Follow us on Facebook and Instagram for product news, promotions, and events.
Please click here to complete the form, and our customer service team will be in touch with you shortly.